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Requesting an additional user

If you need to add a new user to your project, you will need to request access on their behalf. Access is not self-service — all new users must be approved before they can join a workspace.

How to request a new user

Email both of the following addresses with the details below:

Include the following in your email:

  • Full name of the new user
  • Email address they will use to access the TRE
  • Workspace name they need access to
  • Reason for adding them to the project
  • Confirmation that they are covered by the project's data access agreement

Data access agreement

New users must be covered by your project's data access agreement before they can be granted access. If you are unsure whether this applies, include it as a question in your email and the team will advise.

What happens next

The team will review your request and confirm once the user has been set up. The new user will then be able to log in to the TRE portal and will be prompted to set up multi-factor authentication (MFA) on their first login.

If you need to remove a user from your project, use the same process — email both addresses with the user's name, email address, and workspace name.